FAQs

1. What is this Class Action about?

A nationwide settlement has been reached in Canada to benefit current and former owners and lessees of certain Honda model vehicles. A lawsuit was commenced in London, Ontario by Aimee Skye (the “Plaintiff”) against Honda North America, Inc., American Honda Motor Co. Inc., Honda Motor Company Ltd., and Honda Canada Inc. (collectively, “Honda”). That lawsuit (the “Litigation”) has now been settled.

The Litigation alleges that certain Honda vehicles are predisposed to an engine defect that causes fuel dilution of the engine oil, which allegedly causes certain issues with the vehicle and damages to class members.

Honda does not admit and expressly denies the allegations in the Litigation.

2. What cars are included in the Honda Settlement?

The Class Vehicles included in this Settlement are Honda MY 2016-2018 Civic vehicles and MY 2017-2018 CR-V vehicles equipped with the 1.5 litre turbocharged engine.

3. Why is this a class action?

In a class action, one or more people called “Class Representatives” sue on behalf of all people who have similar claims, called a “Class”. In a class action, one court resolves certain legal issues for the Class simultaneously. If the Class’ claims are settled, people who do not exclude themselves from the settlement are called the “Settlement Class” or “Settlement Class Members”.

The Class Representative in the lawsuit is the Plaintiff, Aimee Skye.

4. Why is there a Settlement?

The parties to the lawsuit agreed to a settlement in order to provide members of the Class with certain benefits to compensate them for alleged damages, avoid the cost and risk of further litigation, and enhance customer satisfaction.

As a result of the Settlement, Settlement Class Members can get the benefits of the Settlement and in exchange, Honda receives a release from liability. The Settlement does not mean that Honda broke any laws or did anything wrong. Furthermore, the Court did not decide which side was right.

The Class Representative (the Plaintiff) and the lawyers representing her (called “Class Counsel”) believe that the Settlement is in the best interests of all members of the Class.

5. Has the Settlement been approved?

Yes, the Settlement was approved by the Ontario Superior Court of Justice on March 6, 2021. At the Settlement Approval Hearing, the Court determined whether the Settlement is fair, reasonable and in the best interests of the Class. You can see the Settlement Approval Order here and read the Judge’s reasons for approving the Settlement here.

The Settlement Approval Order will become Final on April 7, 2021. Once the Settlement Approval Order becomes final on April 7, 2021, Settlement Class Members will be eligible to submit claims for compensation of certain out-of-pocket expenses under the Settlement. Additionally, all members of the Class are already eligible to receive the Warranty Extension and Product Update. You can read more information about the benefits under the Settlement in Question 8 below.

6. How do I know if I am a member of the Class?

You are a member of the Class if you are a resident of Canada and are a current or former owner or lessee of any the following Honda vehicles, and you purchased or leased that vehicle in Canada:

  • Honda model year 2016, 2017, and 2018 Civic vehicles equipped with the 1.5 litre turbocharged engine; and
  • Honda model year 2017 and 2018 CR-V vehicles equipped with the 1.5 litre turbocharged engine.

These vehicles are called “Class Vehicles”.

If the vehicle was purchased or leased for resale or distribution purposes, the vehicle is not included in this Settlement. 

If you are still not sure whether you are included in the Class, you may review important documents regarding the Settlement on the Documents tab, or you may contact the Settlement Administrator, toll-free, at 866-757-7817, or by email at info@hondaodcsettlement.ca.

7. Who is the Settlement Administrator? What does it do?

RicePoint Administration Inc. has been appointed to be responsible for administering the Settlement under this Agreement, including processing claims under the Settlement.

If you would like to contact the Settlement Administrator, please visit the Contact Us page.

8. What can I receive under the Settlement?

If you are a member of the Class, what you may be eligible to receive depends on several factors.

The Settlement benefits are outlined generally below. More information can be found in the Settlement Agreement or you may contact the Settlement Administrator, toll-free, at 866-757-7817, or by email at info@hondaodcsettlement.ca.

Warranty Extension for Oil Dilution Condition Issues (see Question 11)

Before this Settlement was reached, Honda Canada was already providing the Warranty Update to Class Vehicles. Under the Settlement, Honda Canada will continue to extend the factory warranty of each Class Vehicle, solely to cover Oil Dilution Condition issues, to the date that ends six (6) years after the vehicle’s original sale or lease date, with no mileage limitation, subject to the terms and conditions set out in the Settlement. 

Product Update (see Question 12)

Before this Settlement was reached, Honda Canada was already providing a Product Update to Class Vehicles at no cost to vehicle owners. Honda Canada will continue to provide this Product Update under the Settlement. As part of the Product Update service, among other things, engine oil will be replaced to remove any excess fuel or moisture that may have accumulated in the engine oil.

Reimbursement of Certain Expenses (see Question 10)

Beginning on April 7, 2021, Settlement Class Members may be eligible to file a claim for compensation for the following out of pocket expenses:

a)       Past Towing Expenses as a Result of Oil Dilution Condition: Settlement Class Members who paid for past towing as a direct result of the Oil Dilution Condition may submit a claim for reimbursement of those costs if they meet certain conditions.

b)       Oil Change Expenses Occurring Before November 16, 2020: Settlement Class Members who paid for past oil changes as a direct result of Oil Dilution Condition may submit a claim for reimbursement of those costs if they meet certain conditions.

c)       Diagnostic Costs Due to Oil Dilution Condition: Settlement Class Members who paid out-of-pocket for diagnostic costs relating to Oil Dilution Condition may submit a claim for reimbursement of those costs, up to CA$325 if they meet certain conditions.

9. Can I get any of the Settlement benefits now?

Yes.

If you are a member of the Class, you already benefit from the Warranty Extension, and you are currently entitled to bring your Class Vehicle to an authorized Honda dealer to receive the Product Update. You will remain eligible to receive these benefits even if you opt out of the Settlement.

Settlement Class Members (i.e. members of the Class who did not opt out of the Settlement) are also eligible to submit a claim for reimbursement of the types of expenses offered under the Settlement during the Claims Period. The Claims Period runs from April 7, 2021 to June 6, 2021. You can read more about the types of reimbursements you may be eligible to claim under the Settlement here.

10. Can I get any money under the Settlement, and how do I submit a Claim?

Eligible Settlement Class Members may be entitled to a cash reimbursement payment for the out-of-pocket expenses identified below.

 a)      Past Towing Expenses as a Result of Oil Dilution Condition: Settlement Class Members who paid for past towing as a direct result of the Oil Dilution Condition may submit a claim for reimbursement of those costs if:

i.            A Class Vehicle was towed by a licensed towing company before November 16, 2020

ii.            The tow was required due to Oil Dilution Condition causing:

a) illumination of the malfunction indicator lamp (MIL);

b) the vehicle to go into “limp mode”; or

c) engine failure;

iii.            A diagnostic technical code for engine misfire or fuel mixture rich code related to Oil Dilution Condition was present in the Class Vehicle; and

iv.            Proof of Expenses is provided.

b)       Oil Change Expenses Occurring Before November 16, 2020: Settlement Class Members who paid for past oil changes as a direct result of Oil Dilution Condition may submit a claim for reimbursement of those costs if:

i.           The oil change was for a Class Vehicle and occurred before November 16, 2020, and the Settlement Class Member complained about Oil Dilution Condition to Honda Canada or an authorized Honda dealer at any time before the oil change;

ii.           The Settlement Class Member’s Oil Dilution Condition complaint(s) are verified by adequate Honda Canada (or authorized Honda dealer) documentation;

iii.          The Settlement Class Member provides proof that he or she changed the oil on or before 8,000 kilometers from the prior oil change because of Oil Dilution Condition issues; and

iv.           Proof of Expenses is provided.

c)       Diagnostic Costs Due to Oil Dilution Condition: Settlement Class Members who paid out-of-pocket for diagnostic costs relating to Oil Dilution Condition may submit a claim for reimbursement of those costs, up to CA$325, if:

i.       The diagnostics were completed on a Class Vehicle before November 16, 2020. 

ii.      The Settlement Class Member was charged for diagnostics related to Oil Dilution Condition issues;

iii.     The Settlement Class Member’s Oil Dilution Condition complaint(s) are verified by adequate Honda (or authorized Honda dealer) documentation; and

iv.     Proof of Expenses is provided.

You can submit a Claim Form together with your Proof of Expenses online on this website here. You will also be able to obtain a copy of the Claim Form on this Website, or by calling the Settlement Administrator at 866-757-7817.

You will need to include specific documents with your Claim Form as “Proof of Expenses” to identify the expenses paid due to Oil Dilution Condition issues. Proof of Expenses are original invoices, legible photocopies thereof, or other records, or some combination thereof, identifying the reimbursable expenses paid by a Settlement Class Member due to Oil Dilution Condition issues. Sufficient proof shall include one or more contemporaneous writings, including but not limited to third-party receipts, invoices, and repair orders or bills, which, either individually or collectively, prove the existence of an Oil Dilution Condition issue and the amount of the expense.

The deadline to file your Claim (a Claim Form and Proof of Expenses) is June 6, 2021. You must file your Claim (and Proof of Expenses) online on or before June 6, 2021, or if you are sending in your Claim Form (and Proof of Expenses) by mail, you must ensure it is postmarked on or before June 6, 2021.

If you have already received compensation for these expenses (such as through your insurer or from Honda), you will not be able to receive further compensation.

11. What is the Warranty Extension?

Honda Canada had offered the Warranty Extension prior to this Settlement, and will continue to implement the Warranty Extension under the Settlement. Members of the Class will be eligible to receive the Warranty Extension for their Class Vehicle even if they opt out of the Settlement.

The Warranty Extension is the extension by Honda Canada of the factory warranty of each Class Vehicle, solely to cover Oil Dilution Condition issues, to the date that ends six (6) years after the original sale or lease date, with no mileage limitation.

The Warranty Extension is subject to the same terms and conditions as the original, written factory warranty issued at the original point of sale or lease of each Class Vehicle as the latter applies to Oil Dilution Condition, except as specifically modified by the Settlement. Nothing in the Settlement will add to, diminish, or otherwise affect any express or implied warranty, duty or contractual obligation of Honda Canada in connection with the Class Vehicles, except as it relates to Oil Dilution Condition as set forth in the Settlement.

12. What is the Product Update?

Honda Canada had offered the Product Update prior to this Settlement, and will continue to implement the Product Update under the Settlement.

The Product Update is further described in the Customer Product Update Letters, which have been previously disseminated to owners and lessees of Class Vehicles, and which you can review here in Exhibit “G” of the Settlement Agreement.

As set out in the Customer Product Update Letters in Exhibit “G” of the Settlement Agreement, the Product Update will include a software update to the Class Vehicle’s engine’s control unit and continuously variable transmission. On some Class Vehicles, the Product Update will also include a software update to the vehicle’s climate control unit.

The Product Update limits oil dilution by modifying the engine and transmission operating parameters and improving the speed of engine warm up. As part of the Product Update service, engine oil will be replaced to remove any excess fuel or moisture that may have accumulated in the engine oil.

13. What am I giving up in exchange for the Settlement benefits?

Unless you exclude yourself from the Settlement by opting out, you will remain a Settlement Class Member.

Now that the Settlement has been approved by the Court, the Court’s orders legally bind Settlement Class Members. In exchange for the benefits received under the Settlement, all claims of Settlement Class Members involving, or relating to, any allegations or claims brought against Honda regarding the issues in the Litigation resolved in this Settlement, are extinguished and released. Generally, that means that you will not be able to sue, continue to sue, or be part of any other lawsuit against Honda relating to alleged losses arising from the Oil Dilution Condition in a Class Vehicle. However, you will still be able to sue or continue to sue Honda for any claim for or relating to bodily injury and its sequelae arising from the Oil Dilution Condition in a Class Vehicle. 

More information is available in the Settlement Agreement here or you may contact the Settlement Administrator, toll-free, at 866-757-7817, or by email at info@hondaodcsettlement.ca.

14. Can I object to the Settlement or comment on it?

No. The deadline for objecting to the Settlement was December 31, 2020.

15. If I opt out of the Settlement, can I get anything from this Settlement?

Even if you opt out of the Settlement, you can still receive the Warranty Extension and Product Update if you own or lease a Class Vehicle.

16. How do I exclude myself/opt out of the Settlement?

The deadline for opting out of the Settlement was December 31, 2020. Class Members can no longer opt out of the Settlement.

17. What happens if I don’t do anything about this Settlement?

Now that the Settlement has been approved, Class Members who did not opt out of the Settlement are bound by the Settlement. If you did not opt out, and you are a member of the Class, you are a Settlement Class Member and have given up any right you may have had to sue Honda in relation to any claims you may have relating to any of the issues raised in the Litigation, including any claims relating to the Oil Dilution Condition (other than claims relating to alleged bodily injury, which is NOT included in this Settlement). It also means that you may be eligible for the Settlement benefits described in this FAQ as long as you satisfy the conditions for receiving the benefit.

If you do not submit a claim during the Claims Period, you will not be eligible to receive any reimbursement for the types of expenses identified in the Settlement. You can read more about these expenses and making a Claim here (see Question 10).

However, you may still:

  1. receive the Warranty Extension (see Question 11); and
  2. receive the Product Update (see Question 12).

18. Do I have a lawyer in this case, and do I have to pay them?

There are lawyers representing everyone in the Class, and these lawyers are called “Class Counsel”. Class Counsel in this case is the law firm McKenzie Lake Lawyers LLP.

You will not be charged for contacting these lawyers.

McKenzie Lake Lawyers LLP

c/o Emily Assini
140 Fullarton Street, Suite 1800
London, ON N6A 5P2
Tel: 1-844-672-5666 x 7359
Fax: (519) 672‐2674

You are not required to retain your own individual lawyer to help you make a claim or otherwise receive benefits under this Settlement. If you choose to retain your own lawyer, other than the lawyers listed above, you will be responsible to pay their legal fees.

The Ontario Superior Court of Justice approved the fees to be paid by Honda to Class Counsel for their work on the Settlement. You can read about the fee approval in the Settlement Approval Order, found here

19. How does Class Counsel get paid?

Honda has agreed to pay Class Counsel for their legal fees and disbursements, plus applicable taxes. The Court approved Class Counsel’s fees and disbursements in the amount of $226,282.50. You can read about the fee approval in the Settlement Approval Order, found here

None of these payments will reduce the benefits you will receive.

20. I submitted a Claim, and was asked to provide more information. What do I do?

If you submitted a Claim, RicePoint may ask you for additional information and/or documentation to substantiate your Proof of Expenses. If RicePoint requested additional information, you must provide the information requested within thirty (30) days of the date of the request.  

If the additional information and/or documentation is not provided as requested, or is otherwise insufficient to substantiate your Claim, RicePoint may deny all or part of your Claim.

21. I submitted a Claim. What happens next?

Once you submit your Claim, they will be reviewed and processed by RicePoint.

Within 90 days after expiration of the Claims Period (June 6, 2021), RicePoint will notify you in writing if your Claim is denied in whole or in part, and explain:

a)            the reason(s) for the denial; and

b)            notice of the claimant’s right to attempt to cure any defect in the Claim within thirty (30) days.

Once you receive that notice, you will have 30 days from the date of the notice to try to fix the problem RicePoint identified in your Claim. If you do not do so within 30 days, RicePoint will confirm your Claim remains denied (in whole or in part).

22. Where can I get more information?

The Notice (available here) and these FAQs summarize the Settlement.

More details are available in the Settlement Agreement.

You can view and/or print a copy of the Settlement Agreement and other important documents in this case on the Documents page of this website.

You can also contact the Settlement Administrator, toll-free, at 866-757-7817, email the Settlement Administrator at info@hondaodcsettlement.ca, or write to the Settlement Administrator at:

Honda Canadian Oil Dilution Class Action
c/o RicePoint Administration Inc.
P.O. Box 4454, Toronto Station A
25 The Esplanade
Toronto, ON M5W 4B1

If you wish to communicate directly with Class Counsel, you may contact them at the address or phone number listed (see Question 18) or on their website.

Please do not contact Honda or Honda’s Dealers about the Settlement. If you have not yet received the Product Update, you can still contact a Honda Dealer through this link: "find a dealer". Please direct all questions about the Settlement to the Settlement Administrator.